Privacy Policy
Sectoral Asset Management Inc. (Sectoral) recognizes that all personal information is private and confidential. Sectoral is committed to ensuring and protecting the privacy and confidentiality of its clients’ personal information. It is the intention of Sectoral, by way of this Privacy Policy, to comply with applicable privacy legislation. This policy briefly describes why and how we collect, hold, use and, if necessary, disclose your personal information. It also summarizes your right to have access to the information so as to correct same if necessary.
We reserve the right to change or update this privacy policy at our discretion.
If you have any questions about our privacy policies or your personal information, please contact Sectoral Client Services at 514-849-8777 x 250 or e-mail your questions to info@sectoral.com
What is Personal Information and Why do we Obtain it:
Personal information refers to information that identifies you. It may include information such as your age, marital status, employment history, social insurance number, financial history, credit history, home address, personal e-mail address and home telephone number.
We require your personal information in order to establish a relationship with you and provide you with the best possible service. For example, your signature, financial history, current financial position, social insurance number, age and other similar personal information allows us to:
- establish your identity;
- assess your eligibility for our investment products and services and our products and services suitability for you;
- continue to offer you the full range of products and services that we believe meet your changing needs;
- fulfill our obligations with respect to money laundering and anti-terrorist financing laws; and
- protect you and us from error and fraud.
Collecting, Holding, Using and Disclosing Personal Information:
Personal information is received by us from you or from your representative with your consent. Sectoral may collect your personal information from third parties such as your financial advisor/dealer, other companies related to Sectoral and/or other financial institutions.
Your personal information may be kept in electronic, microfilm or paper format at the offices of Sectoral or its third-party service providers. Your information may also be kept in secure off-site storage facilities. Sectoral will only retain your personal information for as long as needed in order to satisfy the stated purposes identified when the information was collected. In the event it is determined that an individual's personal information is no longer required, Sectoral will take the necessary measures to destroy, dispose, or erase the information in a manner that will ensure that the information cannot be found or used by an unauthorized party.
We may use your personal information for the following purposes:
- to identify you;
- to ensure our records are accurate;
- to establish and administer your account;
- to execute your transactions;
- to maintain, store, record and determine your account holdings and transaction records;
- to verify previously given information when necessary;
- to provide you and your representatives with account statements/information;
- to provide you with financial statements, tax receipts, proxy mailings, transaction confirmations and other information that may be requested or needed to service your account;
- to provide you with quality customer service and support on your investment needs;
- to develop and offer additional products and services that we feel may be of interest to you;
- to protect the interests of Sectoral, such as relates to the collection of debt owed; and
- to meet legal and regulatory requirements, including investment eligibility and suitability obligations, as well as the collection of information under money laundering and anti-terrorist financing laws.
- we may have to contact other financial advisors or institutions, dealers or brokers or mutual fund companies in order to gather complete information necessary to properly service your account with us;
- we may also be compelled to disclose personal information in response to a law, regulation, court order, subpoena, valid demand, search warrant or other legally valid request or enquiry, including the disclosure of such information to foreign, Canadian, provincial or municipal governments, governmental agencies or organizations (for example, CRA or OSFI);
- we may disclose information to our accountants, auditors and lawyers in connection with the enforcement or protection of our legal rights, each of which is bound by its own confidentiality obligations with respect to personal information.
Sectoral understands the importance of protecting personal information and, therefore, implements a number of safeguards against unauthorized access or improper disclosure. Sectoral’s computer network, employee computers, laptops, and phone message centers are all password protected. General entry to Sectoral’s offices is secured and such offices cannot be accessed by unauthorized personnel without permission.
Our safeguards are supported by on-going communications to our employees about the importance of secure and confidential client information and the continual maintenance and periodic review of our privacy policies and procedures. While Sectoral’s employees may have access to your personal information to enable them to perform their duties in servicing you, they are subject to a strict code of conduct when it comes to such personal information and are instructed to use strict standards of care in handling personal information.
Consent of the Individual and Access to Information:
Sectoral will only use your personal information for the purposes identified in this Privacy Policy or as set out in any other agreement between Sectoral and yourself. If your personal information is required for any additional use, Sectoral will take the necessary steps in order to seek your additional consent which, in such cases, may be expressed in writing, orally or may be implied directly by yourself or your authorized representative. You may withdraw your consent for the use of your personal information by contacting Sectoral at any time subject to reasonable notice. Legal and other requirements may prevent you from withdrawing consent and your decision to withdraw personal information may also limit the services or products we are able to provide to you.
Except in limited circumstances prescribed by law, you are entitled to access, through a written request, the personal information contained in your client record. You may verify this personal information and request that any inaccurate information be corrected. When requested and supported by sufficient identity information, Sectoral will provide you with your personal information as maintained in your client files. We recognize your right to your own information, how it is used and to whom it is disclosed. If an error or discrepancy is found in your personal information, we will act efficiently to correct the mistake. Sectoral strives to maintain accurate client information which not only helps us provide better customer service but also minimizes the potential misuse of personal information.
Website Information:
Personal information collected by Sectoral may be used to determine how many people visit its website and which sections of the website are visited the most frequently. When you visit the website, move from page to page, read pages, or download its content onto your computer, information may be recorded, including the following:
- the address you are connecting from;
- which pages are visited;
- what content is being downloaded; and
- the address of the web sites that you visited immediately before coming to Sectoral’s web site.
Complaints and Recourse:
Sectoral will deal with any complaints or conflicts arising in regards to the collection, use and disclosure of personal information. In order to adequately address the complaint, all details will be recorded and a file will be created. All individuals involved will be notified of an enquiry into the complaint. Once a decision or recourse has been determined, all parties involved will be informed of the outcome.
Should you have a complaint or enquiry, please contact Sectoral Client Services at 514-849-8777 x 250 or e-mail your questions to info@sectoral.com
The measures outlined in this Privacy Policy are intended to provide clients with comfort that Sectoral's staff regards personal information with the utmost importance. This Privacy Policy was also created to provide the right of access to personal information and an avenue to address any concerns individuals may have about the use of their personal information.